Frequently Asked Questions : FAQ

For your convinience, We accept the following methods of payments :

  • Debit/Credit Card
  • Paypal
  • Ali Pay
  • WeChat Pay
  • OXXO Mexico
  • Boleto Brazil
  • WebMoney
  • India NetBanking
  • Paytm
  • Bitcoin / BitcoinCash / LiteCoin / Ethereum

If, for any reason, you are not satisfied with our service, simply request a refund. We offer a 48 hour guarantee with no question asked. If you are not satisfied, inform us within 48 hours of service set up and your payment for the hosting services will be returned. There is absolutely no refund for shared hosting service. You can always start from the free tier and upgrade as necessary.

We know how important your project is. Unstable server and system downtime should be least of your concerns and this is exactly why, we guarantee 99.9% Network and Hardware uptime backed by our Service Level Agreement.

Yes, your service is transferrable to another user, as long as the other user is completely aware of our terms and services. Both New and Existing users will need to open a Sales ticket, while logged in to their own client area. There will be an one time fee of $3 Paid by the "New" user for each VPS Transfers. Promotional plans are not transferrable.

Yes. Please open a ticket. Loweing billing cycle is only supported as long as there are no promotional credit or resource bonuses tied to it. If you need couple of days to pay your bill, due to unforseen circumstances please open a ticket. We are here for you.

While we can not predict the future, we firmly believe that customer should pay exactly what they have signed up for! To protect our customers from any kind of price increase, every plan/promo is guaranteed to remain the same for at least 2 years or the Maximum Duration of the existing service period (whatever the highest), unless stated otherwise in the product/promo description. In the event of a price increase, you, our customer, will be notified at least 30 days before the end of your billing cycle.

vCore, also known as virtual cores. Here at Nexus Bytes, each vCore stands for 1 CPU thread.

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