DA Management Coverage

We provide managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
    - Network availability;
    - Free installation of the DirectAdmin control panel is done during VPS provisioning;
    - Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
    - Free initial security hardening;
    - Free initial accounts migration from remote system with the same control panel, paid migration services also offered;
    - Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
    - Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.
    - DirectAdmin control panel service
    - Initial installation
    - Initial service optimization
    - Version upgrade (note: downgrade is not supported)
    - Repair
    - Licensing
    - Mail services
    - Reinstall/troubleshoot exim MTA
    - Reinstall/troubleshoot POP3 and IMAP service
    - Install/upgrade/reinstall/uninstall SpamAssassin
    - Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    - Troubleshoot standard Uebimiau and Squirrelmail webmail clients
    - Web service
    - Apache web server recompilation
    - PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
    - PHP configuration modification
    - Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
    - OpenLiteSpeed is not supported at this time.
    - MySQL
    - Upgrade MySQL version
    - Repair MySQL installation
    - Repair/optimize MySQL databases
    - Troubleshoot MySQL startup or connectivity issues
    - Nameserver
    - Repair/reinstall named
    - Named configuration troubleshooting
    - FTP service
    - Repair/reinstall proftpd
    - FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
    - Nightly backup, upto 100GB
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