Host Node Outage - LAHVM1 Resolved
Priority - Critical Affecting Other - LAHVM1

Server: LAHVM1


Reason:
Faulty Memory Card

Status :  Issue identified.  DC Team is working on replacing the faulty unit.


Impacted Services:
Selected Storage VPS Clients in LA


If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience, this might cause you and we appreciate you for being part of the Nexus Bytes family.

Scheduled Maintenance - August 2nd - Hardware Maintenance Resolved
Priority - Critical Affecting Server - pger1

Dear Users,

This is to notify you of an upcoming scheduled system maintenance.


Reason:
Hard drive Health Check

Date:
August 2nd - 2020

Time:
12:00 A.M to 2:00 A.M (EDT)

Expected downtime:
30 minutes

Impacted Services:
All Services

If you have any questions or concerns, please contact us here.

We do apologies for any inconvenience  this might have caused you and we appreciate you for being part of the Nexus Bytes family.

 

 

Scheduled Maintenance - June 14th - 2020 (Sunday). Resolved
Priority - Medium Affecting System - ALL

 
This is an email to notify you of an upcoming scheduled system maintenance.
 
Reasons:
- Kernel Upgrades
- Faulty hardware replacement for select nodes.
- Updating internal abuse monitoring tools to be more efficient and reduce false alerts.
 
Date:
June 14th - 2020 (Sunday).
 
Time:
11:00 A.M to 3:00 P.M (EDT)
 
Expected downtime per node:
~15-25 minutes
 
 We expect each VPSs' to boot up by themselves, without any external assistance.
 
If your server is still not responding to network requests after 30 minutes of down time, please try booting your VPS from the MyManagementPanel. A quick note, if your VPS wouldn't start after trying to reboot.
 If your VPS remains offline, despite the above attempts, please open a support ticket. Any support ticket opened after 4 PM EDT, regarding downtime situation, that lasted for more than 30 minutes, will not be eligible for any form of service credit. 
 
Please keep a local backup of your content. While we anticipate 0 hiccups, we will not be liable for any data loss, that may occur due to the maintenance. 
 
Impacted Services:
 
Shared Hosting, Reseller Hosting, VPS, vDedicated, Storage Server, Reseller Pool.
 
If you have any questions or concerns, please contact us hereWe do apologies for any inconvenience this might have cause you and we appreciate your patience.
 
We thank you for being a valued member of the Nexus Bytes Family.

Scheduled System Maintance Notification - March 15th, 2020 Resolved
Priority - Medium Affecting Other - Hardware Maintenance

Dear Users,
This is to notify you of an upcoming scheduled system maintenance.

Reason:
Scheduled Hardware Maintenance  

Date:
March 15th - 2020

Time:
10:00 A.M to 12:00 A.M (EDT)

Expected downtime:
15 minutes

Impacted Services:
All VPS Services

If you have any questions or concerns, please contact us here.

We do apologies for any inconvenience  this might have caused you and we appreciate you for being part of the Nexus Bytes family.

 

----------------------
Thank you for being a member of the Nexus Bytes Family.
Nexus Bytes LLC - Where Quality Meets Affordability

 

Tuesday, 10th March 2020-11:33am

 

Scheduled Maintenance - February 23, 2020 - Hardware Maintenance Resolved
Priority - Critical Affecting System - Hardware Maintenance - LA Storage : LAHVM2

Event Summary: A Defective RAM stick will be replaced to prevent unscheduled downtime.

Start Time: 2020-02-23 - 11:00:00 PM EST (20:00)
End Time: 2020-02-24 - 01:00:00 PM EST (21:00)
Location(s): LA Storage Node 2

Affected Service: LAHVM2

Important information:

Defective memory stick that will need to be replaced to prevent unscheduled outages. We do not expect to use the entire maintenance window.

If your total downtime is more than 30 minutes, you will automatically receive SLA Credit.

If you have any concerns, please open a support ticket.

 

Scheduled Maintenance - February 23, 2020 - Switch Maintenance Resolved
Priority - Medium Affecting Other - Network Switch - NYC Storage

Event Summary: A switch will be replaced to prevent unscheduled downtime.

Start Time: 2020-02-23 - 10:00:00 PM EST (22:00)
End Time: 2020-02-23 - 11:00:00 PM EST (23:00)
Location(s): NYC Metro Datacenter

Affected Service: NYC Storage VM

Important information:

One or more servers are connected to a switch that will need to be replaced to prevent unscheduled outages. We do not expect to use the entire maintenance window.

If your total downtime is more than 30 minutes, you will automatically receive SLA Credit.

If you have any concerns, please open a support ticket.

Emergency System Maintenance Notification - January 5th, 2020 Resolved
Priority - Medium Affecting System - Generic System Maintance

Dear Users,
This is to notify you of an upcoming scheduled system maintenance.


Reason:
Emergency Server Maintenance


Date:
January 5th - 2020


Time:
12:00 A.M to 2:00 A.M (EDT)


Expected downtime:
15 minutes


Impacted Services:
All Services


If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience, this might cause you and we appreciate you for being part of the Nexus Bytes family.

Host Node Outage - GerhVm2 Resolved
Priority - Critical Affecting Server - Virtualizor Panel

Dear Users,
Due to Kernel Panic, storage node "GerHvm2" locked up and needed a complete power cycle. Our internal monitoring system alerted us as immediately. Overall downtime due to reboot was ~9 minutes. If your overall downtime was anything more than 14 minutes, please open a ticket to claim SLA credit


Reason:
Kernel Panic


Date:
January 3rd - 2020


Time:
10:05 P.M to 10:14 P.M (EDT)


Expected downtime:
15 minutes


Impacted Services:
All Services


If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience, this might cause you and we appreciate you for being part of the Nexus Bytes family.

Scheduled System Maintance Notification Resolved
Priority - Medium Affecting Other - NJ Servers

Dear Users,


This is to notify you of an upcoming scheduled system maintenance .

Reason :

Routine Server and Network Updates

Date :

3rd November - 2019

Time:

11:00 A.M to 12:00 P.M (EDT)

Expected downtime :

10 minutes

Impacted Services :

NY/NJ servers.

If you have any questions or concerns, please contact us here.

We do apologies for any inconvenience  this might have caused you and we appreicate you for being part of the Nexus Bytes family.